When placing an order with Attention 2 Detail, please read the following terms and conditions. By placing an order with us this means you agree to these terms & conditions. Your statutory consumer rights are not affected.
YOUR DETAILS
Attention 2 Detail will not pass your details to any third party. We will however, send you e-mails from time to time on your acceptance of these conditions.
PAYMENT
We accept payment by Paypal, cheque or bank transfer.
DELIVERY
Delivery will take between 5 to 10 working days by standard Royal Mail parcel service. Please advise us what date you require your goods by and will try our hardest to meet same. When ordering wedding stationery & favours and wedding related items can take up to six weeks.
When parcels are sent by Royal Mail Recorded Delivery/Courier, The Royal Mail/Couriers do not check proof of identity of the person signing. Please ensure therefore that the parcels are delivered to an address from which you can sign for them and ensure that they are received by you at the delivery address. For items sent by us by Royal Mail Recorded Delivery/Courier which are signed for at the delivery address provided by you we accept no responsibility for items not received, we deem a signature at the delivery address proof that carriage and ownership has now passed to the purchaser. It is your responsibility to ensure you are there to sign for the goods.
Attention 2 Detail are not responsible for checking that your delivery address is correct. You will be responsible for the cost of any products sent to a delivery address incorrectly supplied by you. It is up to you as the customer to double check your delivery details and we do not accept any responsibility for the loss of such items in the post. There will be no refund for such items.
WEDDING STATIONERY PROOFS
Please enter the details for the wedding. You will be sent proofs by email for the personalised items you have chosen. You will have the option to make changes to the wording and layout of your inserts by way of a dynamic link on your proofs. You can make as many changes as you like and they will be reproofed and returned to you again for checking. However, once you have approved your proofs then changes cannot normally be made so it is important to check the proofs you are sent very carefully.
DELIVERY CHARGES
If you require the personalised photocards urgently this can be sent at an extra charge, of which we will advise you. Our normal delivery charge is £4.00
Please note that wedding stationery & favours are sent by courier at a charge of £8.00.
Please see our further information page in our balloons section for balloon delivery prices.
SPECIAL OFFERS
We will from time to time display special offer and discounts within the website - please check the site for any discounts available. We reserve the right to withdraw these discounts at any time. If a discount is offered at a wedding show for booking and deposit cheques are not received within the timeframe stated the discount may be withdrawn.
GUARANTEE
In accordance with the Direct Selling Regulations 2000 (if you are not completely satisfied with your purchase) we will be glad to exchange the goods or provide a full refund, provided you contact us by phone, e-mail or post within 7 working days following the date you take receipt of the goods. We guarantee to refund monies paid (exclusive of postage) and goods must be returned at your own expense and in good condition. Your statutory rights are not affected. We will refund your debit or credit card within 28 days of the return of the item.
RETURNS & CANCELLATION
In accordance with the Direct Selling Regulations 2000 you can cancel your order up to 7 days from receipt of your order. All orders must be returned to us at your own cost in the original packaging, unopened, unused and in good condition. Please ensure that orders are returned by a signed for method as we do not accept responsibility for items lost in transit and not received by us. Any refunds will be refunded to your debit or credit card within 28 days of the return of the item to us, this does not include postage costs incurred by us or for the return of the item.
All items must be returned to us in a re-sellable condition. We reserve the right of non-refund if items are not returned to us a reasonable re-sellable condition.
We do not charge credit or debit card processing fees to our customers, therefore, If orders paid with by debit or credit card are returned we reserve the right to charge a 10% processing fee for any returns bank or paypal charges.
ORDERING ON-LINE
Browse through the large selection of goods and simply add them to your shopping basket. Once you have finished shopping, click on the checkout icon and complete your delivery details. We are pleased to announce that we accept Paypal. Please select your preferred method of payment. If paying by cheque, once your cheque has cleared the goods will be sent out, this normally adds a further three days to a deliver date.
SAFETY
Please note that small items are not suitable for young children and that balloons should be inflated by adults who should supervise their use at all times.
Please be aware of any guests with nut allergies when purchasing wedding favours with almond fillings.
GOVERNING LAW
Scottish Law shall govern the construction, validity and performance of these Conditions of
FORCE MAJEURE
Attention 2 Detail shall not be liable in any way for any loss or damage arising directly or indirectly as a result of delivery of the goods being prevented or delayed or any other of its obligations not being performed for reasons beyond the control of Attention 2 Detail or any acts of third parties and in these circumstances Attention 2 Detail expressly reserved the right to cancel or suspend the whole or any part of the order.
The Purchaser shall accept goods which have been supplied by our suppliers where item design has changed as a suitable alternative so long as the items supplied are still of the same quality and themed design ordered.
FAVOURS & WEDDING STATIONERY
Stationery & Favours are subject to courier charges of £8.00. When ordering favours & wedding stationery please select the £8.00 courier charge for delivery. Please note Wedding Stationery samples are sent free of charge.
A signature is required for delivery of our wedding stationery & favours. Our courier will leave a card if a delivery attempt is made and no-one is available to take delivery of the parcel. Please telephone the number on this card to ensure you can arrange a re-delivery. Any parcels being returned to us not delivered due to lack of signature will incur a return fee of £8.00 and further delivery fees will be charged upon re-delivery.
DEPOSITS
At the time of booking wedding stationery & favours are subject to a 50% non refundable deposit.
At the time of booking balloon decorations there is a non refundable deposit payable of 50% of the price of your order. This ensures the date required for your event will be entered into our diary.
This ensures we can hold the price of your wedding stationery & favours until your wedding protecting from any price increases.
